About
For an industry that is built with risk transfer for people at its core, automation can seem contradictory to that mission. Though automation is a common practice at present, organizations still struggle with balancing digital automation and people. What does automation mean for an organization and what could it mean to the individuals that make up the organization? This discussion will consider a general automation change environment in technology and expectations of the impact for people as automation continues to evolve. Changes in automation affect different areas and roles throughout the industry, from underwriting and claims to policy quoting and issuance. By the end of this webinar, attendees will better understand how much automation work the industry has accomplished so far, which opportunities have been challenging to automate, and whether regulation is helping or hurting the insurance industry to improve automation.